Empowering access and navigation
We will revolutionise access and navigation to empower local people to access our services when they need them.
We will work with an industry partner to revolutionise access and navigation to empower local people to access our services when they need them, giving our community and team the absolute best experience possible.
Single point of access
An example project is a single point of access.
To make services easier to navigate for local people we aim to improve access to the right service first time. To start we are developing a single point of access for older people with complex care and frailty. The service will run 08:00 -20:00hrs, seven days a week and be linked to 111; having senior clinical triage will help with navigation to the right service first time ‘No wrong door’.