How we are making a difference
The Alliance is already making a real difference to people living in North West Surrey and the staff who work across our services.
The short videos on this page give you a flavour of how our work is having an impact and the range of professionals dedicated to giving the best possible care to local people.
Supported accommodation for people leaving hospital
Through the Alliance, Spelthorne Borough Council led the creation of the ‘Step Down Scheme’ which is available to all North West Surrey residents.
Supported accomodation is for people who are medically fit but need additional support on discharge from hospital. The aim is to provide up to six weeks of short-term accommodation, prior to the person moving back home or into other long-term accommodation.
Different Alliance partners work together to provide the support and care people need during their time in the accommodation.
Urgent Community Response Service
Since inception in December 2020, the urgent community response service (UCR) has seen an exponential rise, tripling demand. The UCR receives calls from NHS 111, local ambulance service, GPs, care homes and self-referrals.
The Urgent Community Response service is integrated in its approach working with adult social care, district and boroughs and the third sector to ensure quality care and provision is provided to our community, supporting right care at the right time to prevent unnecessary acute hospital admissions.
The UCR receives calls from NHS 111, local ambulance service, GPs, care homes and self-referrals. To date, 92% of its referrals have been responded to within two hours – all in line with NHS England’s guidance and policy.